Frequently Asked Questions
General
Q: Is Ship Guard free?
A: No. Private repositories start at $15/month (Hobby plan) with a 14-day free trial.
Q: Is there a discount?
A: Yes! First-time users get $5 off both the Hobby and Pro plans.
Incident Memory
Q: What is Incident Memory?
A: It remembers past production bugs and warns you when similar code appears in future PRs.
Learn more →
Q: Which plans include Incident Memory?
A: Available on Pro ($29/month) and Scale ($45/month).
The Hobby plan does not include it.
Q: Is Incident Memory included in Pro?
A: ✅ Yes! Both Pro and Scale include full Incident Memory capabilities.
Q: What's the difference between Incident Memory on Pro vs Scale?
A: The core features are identical, but Scale adds Incident Analytics:
- Track which incidents caught the most bugs
- Visualize trends over time
- Export compliance and audit reports
Q: Will I lose my incidents if I downgrade from Pro to Hobby?
A: No. Incidents are archived (not deleted).
You can upgrade back to Pro or Scale anytime to reactivate them.
Pricing & Billing
Q: Do I pay per developer?
A: No. Ship Guard charges per GitHub organization installation, not per user.
Unlimited developers can use Ship Guard at one flat monthly rate.
Q: What if I have 50 developers?
A: The price is the same — whether 1 or 100 developers.
($15, $29, or $45/month depending on your plan.)
Q: Does my team size affect pricing?
A: Nope. Pricing is installation-based, not seat-based.
Q: Can I install Ship Guard on multiple GitHub organizations?
A: Yes. Each organization requires its own subscription.
Volume discounts are available for 3+ organizations.
Q: What counts as an AI review?
A: Any rule using ai-review or policy-question.
Deterministic rules (like banned-terms) are unlimited.
Q: Do unused AI reviews roll over?
A: No. AI quotas reset at the start of each billing cycle.
Q: Can I pay annually?
A: Yes! Annual billing saves you 10% (2 months free per year).
⚙️ Features & Plans
Q: What's the difference between Pro and Scale?
A:
| Feature | Pro | Scale |
|---|---|---|
| AI Review Quota | 1,500/month | 5,000/month |
| Incident Memory | ✅ | ✅ |
| Incident Analytics | ❌ | ✅ |
| Analytics History | 1 year | Unlimited |
| Data Export | ❌ | ✅ (CSV, JSON) |
Q: Do both Pro and Scale include Incident Memory?
A: ✅ Yes. Only Scale adds analytics and export capabilities.
Q: Can I add Incident Analytics to my Pro plan?
A: Not directly. You’ll need to upgrade to Scale to access analytics features.
Q: What happens if I exceed my AI quota mid-PR?
A: The current PR finishes reviewing.
Future PRs pause AI rules until your quota resets.
Q: Can I see which repos use the most AI reviews?
A: Yes!
Go to Dashboard → Settings → Billing → Usage to view detailed breakdowns.
🧩 Technical Questions
Q: Can I have different plans for different repositories?
A: No. Plans apply per GitHub organization, and all repositories share the same quota.
Q: How can I optimize AI review usage?
A:
- Use deterministic rules where possible (they’re free)
- Mark non-critical AI rules as
warninginstead oferror - Exclude
test/anddocs/folders usingexcludePaths - Monitor your usage dashboard weekly
Support
Q: Does Ship Guard store my code?
A: No. We analyze code diffs in real-time only — nothing is stored.
Read more →
Q: Can I self-host Ship Guard?
A: Yes. Self-hosting is available for Enterprise plans.
📧 Contact for details.
Q: Do you offer recurring discounts?
A: Yes. We offer a $5/month discount for first-time Hobby and Pro users.
🧯 Troubleshooting
Q: Ship Guard didn’t run on my PR. Why?
A: Common causes:
- Config file not merged into the
mainbranch - AI review quota exhausted
- GitHub App not installed or permissions missing
Q: How do I disable Ship Guard temporarily?
A: Set enabled: false in your configuration file or uninstall the GitHub App.